Please run the following checklist items on a student workstation to ensure your students can access BrightFish Learning.

Step 1: Make sure you are running the latest version of your browser. We officially support the following browsers:

• Chrome (latest) – recommended browser • Internet Explorer 11+, Edge • Safari 10.1+ • FireFox (latest) • Silk browser for Amazon Fire HD JavaScript and Cookies ARE required. Flash IS NOT required. Java IS NOT required. Minimum resolution for your computer screen is 1024 x 768 (landscape mode for tablets). To see what browser and version you are using on your device, launch the browser and click here: https://www.whatismybrowser.com/ You will see a message similar to the sample shown below.

Step 2: Test your website speed. Your download speed should be at least 10Mbps for optimal performance.

Click here to open the test in a new window If the speed test fails, the website may be blocked by a firewall. If this is the case, try running the speed test from Google: Click here to open the alternative test site from Google in a new window

Step 3: Ensure your school can access multimedia files. Can you play the video below? Your firewall or computer must be able to access https://*.brightfishlearning.com for this to work.

Step 4: Can you hear the following sound? Your firewall or computer must be able to access https://*.brightfishlearning.com for this to work.

Step 5: Can you see the Google Chart below? Your firewall or computer must be able to access google.com/jsapi/* for this to work.

Step 6: Can you see the following image of a bowl?

BrightFish Bowl

Step 7: Can you see the Chat widget? This is required for access to our Support staff for teachers and administrators. Your firewall or computer must be able to access *.tawk.to for this to work.