Our educational and technical experts are available Monday to Friday, from 9 a.m. ET to 6 p.m. ET, to answer questions. Expect a response within one business day. Contact us by:

1. toll-free phone: 855-912-3474, option2

2. email - support@brightfishlearning.com

3. live chat - from your teacher dashboard

TECHNICAL SPECIFICATIONS

You can run the interactive checklist test here. Please ensure you run the tests on a student workstation.

General Firewall
Access                                       

https://*.brightfishlearning.com

*.tawk.to (for integrated teacher chat support)

google.com/jsapi/* and (only required for teacher reports)

www.gstatic.com (Google static content cache, required for Google SPAM control)

*.smartlook.com (for remote student monitoring of issues by BrightFish Support)

Security

HTTPS supported login

No student names/identification in email notifications

Video Files
Firewall Settings

iPad - embedded YouTube videos on https://www.youtube.com/embed/*

non-iPad (Chromebook, laptops, etc) streams videos through https://*.brightfishlearning.com
No additional firewall configurations required

Supported
Browsers

Chrome (58+/latest) – recommended browser

Internet Explorer 11+, Edge

Safari 10.1+

FireFox 53+

Silk browser for Amazon Fire HD

Touchscreen supported on all activities

Supported
Devices

iPad (landscape mode); iPad mini (landscape mode). iOS version 10+

Chromebooks (minimum resolution 1366x768)

Any desktop computer (minimum resolution 1024x768)

Use of headphones highly recommended

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