Our educational and technical experts are available Monday to Friday, from 9 a.m. ET to 6 p.m. ET, to answer questions. Expect a response within one business day. Contact us by:

1. toll-free phone: 855-912-3474, option 2

2. email - support@brightfishlearning.com

3. live chat - from your teacher dashboard

TECHNICAL SPECIFICATIONS

You can run the interactive checklist test here. Please ensure you run the tests on a student workstation.

General Firewall
Access                                       

https://*.brightfishlearning.com

https://*.tawk.to (for integrated teacher chat support)

https://google.com/jsapi/* and (only required for teacher reports)

https://www.gstatic.com (Google static content cache)

https://google.com/recaptcha/* (Google SPAM control)

https://*.smartlook.com (for remote student monitoring of issues by BrightFish Support)

Security

HTTPS supported login

No student names/identification in email notifications

Video Files
Firewall Settings

player.vimeo.com/*

*.vimeocdn.com/*

av.vimeo.com/crossdomain.xml

To test your firewall settings, this URL should be accessible on student workstations:

https://player.vimeo.com/video/342134274

Supported
Browsers

Chrome (76+/latest) – recommended browser

Internet Explorer 11+, Edge

Safari 12.1+

FireFox 69+

Silk browser for Amazon Fire HD

Touchscreen supported on all activities

Supported
Devices

iPad (landscape mode); iPad mini (landscape mode). iOS version 10+

Chromebooks (minimum resolution 1366x768)

Any desktop computer (minimum resolution 1024x768)

Use of headphones highly recommended